.support-ticket-page {
  background: #f4f1e8;
}

.support-ticket-shell {
  display: flex;
  min-height: 76vh;
  align-items: center;
  justify-content: center;
  padding: 70px 20px;
  background:
    radial-gradient(ellipse at 50% 25%, rgba(234, 231, 214, .58), transparent 46%),
    #f4f1e8;
}

.support-ticket-card {
  position: relative;
  width: min(100%, 690px);
  padding: clamp(30px, 5vw, 52px);
  border: 1px solid rgba(41, 67, 55, .1);
  border-radius: 22px;
  background: #faf9f4;
  box-shadow: 0 18px 48px rgba(36, 55, 45, .1);
}

.support-ticket-card > .support-ticket-back {
  position: absolute;
  top: 20px;
  left: 23px;
  font-size: 30px;
  line-height: 1;
  text-decoration: none;
}

.support-ticket-kicker {
  margin: 0 0 10px;
  color: #73804f;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .12em;
  text-transform: uppercase;
}

.support-ticket-card > .support-ticket-kicker,
.support-ticket-card > h1,
.support-ticket-intro {
  text-align: center;
}

.support-ticket-card h1 {
  margin: 0;
  color: #26382e;
  font-family: "Urbanist", sans-serif;
  font-size: clamp(32px, 5vw, 43px);
  line-height: 1.1;
}

.support-ticket-intro {
  margin: 12px 0 28px;
  color: #73766e;
  font-size: 15px;
  line-height: 1.6;
}

.support-ticket-form {
  display: grid;
  gap: 19px;
}

.support-ticket-product-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  max-height: 150px;
  gap: 9px;
  overflow-y: auto;
  margin-top: 10px;
  padding: 2px 7px 2px 2px;
  overscroll-behavior-y: auto;
  touch-action: pan-y;
  scrollbar-color: #a0a785 #eae8df;
  scrollbar-width: thin;
}

.support-ticket-product-search {
  width: 100%;
  min-height: 42px;
  margin-top: 10px;
  padding: 10px 12px;
  border: 1px solid #dedfd5;
  border-radius: 9px;
  background: #fff;
  color: #344335;
  font: inherit;
  font-size: 13px;
}

.support-ticket-product-search:focus {
  border-color: #788453;
  outline: 2px solid rgba(120, 132, 83, .2);
}

.support-ticket-product-grid::-webkit-scrollbar {
  width: 7px;
}

.support-ticket-product-grid::-webkit-scrollbar-track {
  border-radius: 8px;
  background: #eae8df;
}

.support-ticket-product-grid::-webkit-scrollbar-thumb {
  border-radius: 8px;
  background: #a0a785;
}

.support-ticket-product-card {
  display: flex;
  min-width: 0;
  min-height: 74px;
  align-items: center;
  gap: 10px;
  padding: 9px;
  border: 1px solid #e4e2dc;
  border-radius: 11px;
  background: #fff;
  color: #344335;
  font: inherit;
  text-align: left;
}

button.support-ticket-product-card {
  cursor: pointer;
}

button.support-ticket-product-card:hover,
button.support-ticket-product-card.is-selected {
  border-color: #788453;
  background: #f1f2e9;
  box-shadow: inset 0 0 0 1px rgba(120, 132, 83, .13);
}

.support-ticket-product-card img,
.support-ticket-product-image-placeholder {
  display: grid;
  width: 54px;
  height: 54px;
  flex: 0 0 54px;
  place-items: center;
  border-radius: 8px;
  background: #f2f3ed;
  object-fit: cover;
  color: #71804f;
}

.support-ticket-product-copy {
  display: grid;
  min-width: 0;
  gap: 4px;
}

.support-ticket-product-copy strong {
  display: -webkit-box;
  overflow: hidden;
  color: #354235;
  font-size: 12px;
  line-height: 1.4;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}

.support-ticket-product-copy small,
.support-ticket-product-status {
  color: #85877f;
  font-size: 11px;
  line-height: 1.5;
}

.support-ticket-product-status {
  margin: 7px 0 0;
}

.support-ticket-product-results {
  display: grid;
  max-height: 150px;
  gap: 9px;
  overflow-y: auto;
  margin-top: 8px;
  padding: 2px 7px 2px 2px;
  overscroll-behavior-y: auto;
  touch-action: pan-y;
  scrollbar-color: #a0a785 #eae8df;
  scrollbar-width: thin;
}

.zig-support-field .support-ticket-product-grid {
  max-height: 160px;
}

.zig-support-field .support-ticket-product-card {
  min-height: 62px;
}

.zig-support-field .support-ticket-product-card img,
.zig-support-field .support-ticket-product-image-placeholder {
  width: 46px;
  height: 46px;
  flex-basis: 46px;
}

[data-support-product-field][hidden] {
  display: none !important;
}

.support-ticket-card:not(.support-ticket-track-card) > .support-ticket-form {
  max-height: min(620px, calc(100dvh - 340px));
  min-height: 220px;
  overflow-y: auto;
  overscroll-behavior-y: auto;
  padding: 2px 10px 10px 0;
  scrollbar-color: #a0a785 #eae8df;
  scrollbar-width: thin;
}

.support-ticket-card:not(.support-ticket-track-card) > .support-ticket-form::-webkit-scrollbar {
  width: 7px;
}

.support-ticket-card:not(.support-ticket-track-card) > .support-ticket-form::-webkit-scrollbar-track {
  border-radius: 8px;
  background: #eae8df;
}

.support-ticket-card:not(.support-ticket-track-card) > .support-ticket-form::-webkit-scrollbar-thumb {
  border-radius: 8px;
  background: #a0a785;
}

.support-ticket-field[hidden] {
  display: none !important;
}

.support-topic-fieldset {
  min-width: 0;
  margin: 0 0 2px;
  padding: 0;
  border: 0;
}

.support-topic-fieldset legend {
  margin-bottom: 4px;
  color: #71804f;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.support-topic-hint {
  margin: 0 0 11px;
  color: #85877f;
  font-size: 13px;
}

.support-ticket-honeypot {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
}

.support-ticket-field label {
  display: block;
  margin-bottom: 9px;
  color: #71804f;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.support-ticket-field label span {
  color: #92948d;
  font-weight: 500;
  letter-spacing: 0;
  text-transform: none;
}

.support-topic-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.support-topic-option {
  position: relative;
  display: flex;
  min-width: 0;
  min-height: 92px;
  align-items: center;
  gap: 12px;
  padding: 14px 38px 14px 14px;
  border: 1px solid #e4e2dc;
  border-radius: 13px;
  background: linear-gradient(145deg, #fff, #fcfbf7);
  color: #2c302d;
  cursor: pointer;
  transition: border-color .18s ease, background-color .18s ease, box-shadow .18s ease, transform .18s ease;
}

.support-topic-option:hover {
  transform: translateY(-1px);
  border-color: #bdc4a9;
  box-shadow: 0 5px 15px rgba(36, 55, 45, .06);
}

.support-topic-option:has(input:checked) {
  border-color: #788453;
  background: #f1f2e9;
  box-shadow: inset 0 0 0 1px rgba(120, 132, 83, .13);
}

.support-topic-option:focus-within {
  outline: 2px solid #788453;
  outline-offset: 2px;
}

.support-topic-option input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}

.support-topic-icon {
  display: grid;
  width: 42px;
  height: 42px;
  flex: 0 0 42px;
  place-items: center;
  border: 1px solid #e3e6da;
  border-radius: 12px;
  background: #f3f4ed;
  color: #52613e;
}

.support-topic-option:has(input:checked) .support-topic-icon {
  border-color: #d6dcc8;
  background: #e5e9dc;
  color: #435537;
}

.support-topic-icon svg {
  width: 21px;
  height: 21px;
}

.support-topic-copy {
  display: grid;
  min-width: 0;
  gap: 4px;
}

.support-topic-title {
  color: #303a30;
  font-size: 13px;
  font-weight: 700;
  line-height: 1.3;
}

.support-topic-description {
  color: #777b72;
  font-size: 11px;
  line-height: 1.4;
}

.support-topic-check {
  position: absolute;
  top: 12px;
  right: 12px;
  width: 16px;
  height: 16px;
  border: 1px solid #d4d5cc;
  border-radius: 50%;
  background: #fff;
}

.support-topic-option:has(input:checked) .support-topic-check {
  border: 5px solid #788453;
}

.support-ticket-field input,
.support-ticket-field textarea,
.support-ticket-field select {
  display: block;
  width: 100%;
  min-height: 54px;
  padding: 14px 16px;
  border: 1px solid #e3e1db;
  border-radius: 12px;
  outline: none;
  background: #fff;
  color: #2c302d;
  font: inherit;
  font-size: 15px;
  transition: border-color .18s ease, box-shadow .18s ease;
}

.support-ticket-field textarea {
  min-height: 130px;
  resize: vertical;
}

.support-ticket-field input[type="file"] {
  min-height: auto;
  padding: 10px 12px;
  font-size: 13px;
}

.support-ticket-field input::placeholder,
.support-ticket-field textarea::placeholder {
  color: #aaa9a2;
}

.support-ticket-field input:focus,
.support-ticket-field textarea:focus,
.support-ticket-field select:focus {
  border-color: #87915f;
  box-shadow: 0 0 0 3px rgba(120, 132, 83, .13);
}

.support-ticket-field small {
  display: block;
  margin-top: 7px;
  color: #85877f;
  font-size: 12px;
}

.support-ticket-button {
  display: inline-flex;
  min-height: 56px;
  align-items: center;
  justify-content: center;
  padding: 14px 24px;
  border: 0;
  border-radius: 12px;
  background: #737f4d;
  color: #fff !important;
  cursor: pointer;
  font: inherit;
  font-size: 16px;
  font-weight: 700;
  text-align: center;
  text-decoration: none;
  transition: background .18s ease, transform .18s ease;
}

.support-ticket-button:hover {
  transform: translateY(-1px);
  background: #5d6940;
}

.support-ticket-track-prompt {
  margin: 23px 0 0;
  color: #73766e;
  font-size: 14px;
  text-align: center;
}

.support-ticket-track-prompt a,
.support-ticket-back {
  color: #53623a;
  font-weight: 700;
}

.support-ticket-alert,
.support-ticket-notice {
  margin: 0 0 20px;
  padding: 13px 16px;
  border: 1px solid #edc6c1;
  border-radius: 10px;
  background: #fff5f3;
  color: #8e3228;
  font-size: 14px;
}

.support-ticket-alert p {
  margin: 0;
}

.support-ticket-notice {
  border-color: #c8d4bd;
  background: #f1f6ec;
  color: #405b38;
}

.support-ticket-success {
  display: grid;
  justify-items: center;
  gap: 14px;
  text-align: center;
}

.support-ticket-success p {
  max-width: 430px;
  margin: 0;
  color: #73766e;
  line-height: 1.65;
}

.support-ticket-mark {
  display: grid;
  width: 54px;
  height: 54px;
  place-items: center;
  border-radius: 50%;
  background: #e5eadb;
  color: #53623a;
  font-size: 26px;
}

.support-ticket-number {
  display: block;
  padding: 13px 18px;
  border: 1px dashed #87915f;
  border-radius: 10px;
  background: #fff;
  color: #344335;
  font-size: 18px;
  letter-spacing: .08em;
  overflow-wrap: anywhere;
}

.support-ticket-success .support-ticket-back {
  position: static;
  margin-top: 2px;
  font-size: 14px;
}

.support-ticket-track-card {
  width: min(100%, 760px);
}

.support-ticket-lookup-form {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  align-items: end;
}

.support-ticket-lookup-form .support-ticket-button {
  grid-column: 1 / -1;
}

.support-ticket-thread {
  margin-top: 34px;
  padding-top: 27px;
  border-top: 1px solid #e5e2d8;
}

.support-ticket-thread-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 15px;
  margin-bottom: 20px;
}

.support-hours-note {
  margin: 0 0 20px;
  padding: 13px 16px;
  border: 1px solid #e0e5d5;
  border-radius: 12px;
  background: linear-gradient(135deg, #f5f7ef, #fff);
  color: #52613e;
  font-size: 13px;
  line-height: 1.6;
}

.support-hours-modal {
  position: fixed;
  z-index: 1100;
  inset: 0;
  display: grid;
  place-items: center;
  padding: 20px;
  background: rgba(26, 38, 31, .58);
  backdrop-filter: blur(5px);
}

.support-hours-modal[hidden] {
  display: none;
}

.support-hours-modal-card {
  width: min(100%, 440px);
  padding: clamp(28px, 6vw, 42px);
  border: 1px solid rgba(120, 132, 83, .2);
  border-radius: 22px;
  background:
    radial-gradient(circle at 100% 0, rgba(229, 234, 219, .75), transparent 42%),
    #fffefa;
  box-shadow: 0 24px 70px rgba(18, 31, 23, .24);
  text-align: center;
  animation: support-hours-modal-enter .22s ease-out;
}

.support-hours-modal-icon {
  display: grid;
  width: 48px;
  height: 48px;
  place-items: center;
  margin: 0 auto 16px;
  border: 1px solid #e0e5d5;
  border-radius: 15px;
  background: #f2f5eb;
  color: #71804f;
  font-size: 23px;
}

.support-hours-modal-card .support-ticket-kicker {
  margin-bottom: 8px;
}

.support-hours-modal-card h2 {
  margin: 0;
  color: #26382e;
  font-family: "Urbanist", sans-serif;
  font-size: clamp(25px, 5vw, 32px);
}

.support-hours-modal-card > p:not(.support-ticket-kicker) {
  margin: 13px 0 24px;
  color: #73766e;
  font-size: 15px;
  line-height: 1.7;
}

.support-hours-modal-card .support-ticket-button {
  margin: 0 auto;
}

@keyframes support-hours-modal-enter {
  from {
    opacity: 0;
    transform: translateY(8px) scale(.98);
  }

  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

.support-ticket-thread-heading .support-ticket-kicker {
  margin-bottom: 5px;
  font-size: 10px;
}

.support-ticket-thread-heading h2 {
  margin: 0;
  color: #26382e;
  font-size: 22px;
  overflow-wrap: anywhere;
}

.support-ticket-status {
  flex: 0 0 auto;
  padding: 7px 11px;
  border-radius: 999px;
  background: #e9ecdf;
  color: #52603e;
  font-size: 12px;
  font-weight: 700;
}

.support-ticket-attachments {
  margin: 0 0 22px;
  padding: 15px;
  border: 1px solid #e5e7dc;
  border-radius: 12px;
  background: #fff;
}

.support-ticket-attachments h3 {
  margin: 0 0 10px;
  color: #52603e;
  font-size: 14px;
}

.support-ticket-attachment-link {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 8px;
}

.support-ticket-attachment-link button {
  min-width: 0;
  padding: 0;
  border: 0;
  background: none;
  color: #53623a;
  cursor: pointer;
  font: inherit;
  text-align: left;
  overflow-wrap: anywhere;
}

.support-ticket-attachment-link small {
  flex: 0 0 auto;
  color: #85877f;
}

.support-ticket-messages {
  display: grid;
  max-height: 520px;
  gap: 12px;
  overflow-y: auto;
  padding: 2px 4px 2px 0;
}

.support-ticket-message {
  padding: 16px;
  border: 1px solid #e5e2d8;
  border-radius: 12px;
  background: #fff;
}

.support-ticket-message.is-staff {
  border-color: #d7dec9;
  background: #f2f5ec;
}

.support-chat-message {
  width: min(86%, 620px);
  justify-self: start;
  border-radius: 15px 15px 15px 5px;
  box-shadow: 0 5px 16px rgba(38, 56, 46, .045);
}

.support-chat-message.is-customer {
  justify-self: end;
  border-color: #d6e4f8;
  border-radius: 15px 15px 5px 15px;
  background: #eaf2ff;
}

.support-chat-assigned {
  margin: 7px 0 0;
  color: #778078;
  font-size: 12px;
}

.support-chat-compose {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 12px;
}

.support-chat-compose input[type="file"] {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
}

.support-chat-attach {
  display: inline-flex;
  min-height: 38px;
  align-items: center;
  gap: 7px;
  margin: 0;
  padding: 0 12px;
  border: 1px solid #d8dfd4;
  border-radius: 8px;
  color: #53623a;
  cursor: pointer;
  font-size: 12px;
  font-weight: 650;
}

.support-chat-compose small {
  flex: 1 1 190px;
  color: #85877f;
  font-size: 11px;
}

.support-chat-compose .support-ticket-button {
  margin: 0 0 0 auto;
}

[data-chat-feedback][hidden],
[data-ticket-action-feedback][hidden] {
  display: none !important;
}

.support-ticket-message-meta {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
  color: #485542;
  font-size: 13px;
}

.support-ticket-message-meta time {
  color: #898b83;
  font-size: 11px;
}

.support-ticket-message p {
  margin: 9px 0 0;
  color: #3f4540;
  font-size: 14px;
  line-height: 1.65;
  overflow-wrap: anywhere;
}

.support-ticket-reply-form {
  min-width: 0;
  margin-top: 22px;
}

.support-ticket-reply-form .support-ticket-field {
  min-width: 0;
}

.support-ticket-reply-form .support-chat-compose {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  width: 100%;
  min-width: 0;
  align-items: center;
}

.support-ticket-reply-form .support-chat-compose small {
  min-width: 0;
  flex: initial;
  line-height: 1.5;
}

@media (max-width: 575.98px) {
  .support-ticket-reply-form .support-chat-compose {
    grid-template-columns: auto minmax(0, 1fr);
  }

  .support-ticket-reply-form .support-chat-compose .support-ticket-button {
    grid-column: 1 / -1;
    width: 100%;
  }
}

@media (max-width: 575.98px) {
  .support-ticket-shell {
    min-height: 68vh;
    padding: 34px 13px;
  }

  .support-ticket-card {
    padding: 45px 20px 24px;
    border-radius: 17px;
  }

  .support-ticket-card:not(.support-ticket-track-card) > .support-ticket-form {
    max-height: min(570px, calc(100dvh - 305px));
    min-height: 180px;
    gap: 16px;
  }

  .support-topic-grid {
    gap: 8px;
  }

  .support-topic-option {
    min-height: 90px;
    gap: 9px;
    padding: 12px 28px 12px 10px;
  }

  .support-topic-icon {
    width: 34px;
    height: 34px;
    flex-basis: 34px;
    border-radius: 10px;
  }

  .support-topic-icon svg {
    width: 18px;
    height: 18px;
  }

  .support-topic-title {
    font-size: 12px;
  }

  .support-topic-description {
    font-size: 10px;
  }

  .support-ticket-lookup-form {
    grid-template-columns: 1fr;
  }

  .support-ticket-lookup-form .support-ticket-button {
    grid-column: auto;
  }

  .support-ticket-thread-heading {
    flex-direction: column;
  }
}

@media (max-width: 380px) {
  .support-topic-grid {
    grid-template-columns: 1fr;
  }
}