Shipping Policy

1. Order processing and dispatch

After an order is placed, we verify the order and prepare eligible items for dispatch. Processing and dispatch estimates, where available, are provided in the order flow or in communications about your order. Processing may take longer during holidays, promotions, high order volumes, inventory checks or operational disruptions. We will share a material update if we become aware of a significant delay.

2. Order confirmation, cancellation and returns

Please confirm that you wish to proceed with your order, or request its cancellation, within 24 hours of placing it on our website. To submit your request, create a support ticket or email care@zigveda.com. Include your order ID and the mobile number used when placing the order so we can identify it. We will review your request and contact you using the details associated with your order. Requests received after 24 hours may not be actioned if the order has already entered processing or dispatch.

A product delivered to you may be returned only if it is eligible under our Returns & Refunds Policy and any product-specific restriction displayed on its product page. In general, an unopened product in its original packaging may be considered for return or exchange after our customer care team reviews and approves the request. Opened products and products identified as non-returnable are not eligible, except where a remedy is required by applicable law. Please submit a support ticket with your order ID and mobile number and wait for approval and instructions before sending anything back.

For an approved return in a pickup-serviceable area, we will arrange and pay for collection through our logistics partner. Please keep the approved product securely packed and available at the agreed address. The logistics partner may make the pickup attempts notified to you. If you are unavailable for those attempts and the pickup is not completed, you must arrange and pay the courier cost to send the approved product back to us.

If the pickup address is outside the logistics partner’s reverse-pickup service area, you must arrange and pay to ship the approved product to the return address provided by our team. Send us the courier receipt and tracking details through your support ticket. After the eligible product is received and reviewed, we will issue a non-cash credit-note coupon for the documented return shipping cost, up to ₹90, for use on a future order from Zigveda. Any shipping cost above ₹90 is your responsibility. The coupon is not a cash refund and is subject to its stated redemption terms. These return arrangements do not limit any rights or remedies that cannot lawfully be excluded, including for damaged, defective or incorrect items.

3. Delivery areas and estimated timelines

Delivery is available only to locations serviceable by our delivery partners. Enter your PIN code at checkout to check availability and see the current estimated delivery time for your address. Any estimate is an estimate, not a guaranteed delivery date, unless we expressly confirm otherwise. Actual delivery can be affected by the destination, courier operations, weather, public holidays, local restrictions or other events outside our reasonable control.

4. Shipping charges and payment options

Shipping charges, applicable taxes, any free-shipping offer, Cash on Delivery availability and any COD fee are shown in the cart or at checkout before you place the order. Charges and available payment methods may vary by PIN code, order value, promotion or delivery service. The amount shown in your final order summary is the amount applicable to that order.

5. Tracking and delivery attempts

When tracking information is available, we will share it through the contact channel associated with your order or make it available through the order-tracking feature. Courier scans may take time to appear after dispatch. Please use the tracking details provided for the latest delivery status.

Please provide a complete address, accurate PIN code and reachable phone number. Keep your phone available for courier updates and delivery attempts. If a delivery attempt fails, follow the courier’s instructions or contact us promptly. Address changes after dispatch may not be possible. Additional delivery attempts, rescheduling or return-to-origin handling depend on the courier and the circumstances of the shipment.

6. Damaged, missing or incorrect shipments

Check your parcel when it arrives. If it appears damaged, tampered with, incomplete or incorrect, contact us through the Contact Us page or email care@zigveda.com with your order number and a clear description. Photographs of the outer parcel, shipping label and item may help us investigate. We will review the information and, where appropriate under our Returns & Refunds Policy and applicable law, arrange a suitable resolution.

7. Undelivered and returned-to-origin orders

A parcel may be returned to us if the address is incomplete or unserviceable, delivery attempts fail, the recipient is unavailable, or delivery is refused. Contact us if tracking shows that an order is being returned. Any re-dispatch, cancellation or refund will be considered under the order details, our Returns & Refunds Policy and applicable consumer law. We will not apply a charge or restriction contrary to your statutory rights.

8. Contact and policy updates

You may send shipping or delivery questions to Zigveda, a brand of Zigala Lifestyle LLP, through our Contact Us page or email care@zigveda.com 24/7. Our staff review and reply during operational hours, Monday to Thursday and Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays. We may update this policy when our delivery arrangements or legal requirements change. The latest version will be posted on this page. Last updated: 15 October 2026.